Frequently Asked Questions

Find answers to common questions about using Tixzar to discover and purchase event tickets.

Important: Tixzar is a Marketplace Platform

Tixzar provides technology for independent event organizers to sell tickets. We do not organize events, manage funds, or set refund policies. Each event on our platform is independently managed by its organizer.

For event-specific questions, refunds, or support, please contact the event organizer directly using the contact information provided on your ticket or the event page.

About Tixzar

What is Tixzar?
Does Tixzar organize or host events?
Who manages the events on Tixzar?

Tickets & Orders

How do I get my tickets after purchasing?
Can I add my tickets to Apple Wallet?
How do I access my tickets on my iPhone?
Do I need an app to use my tickets?
I didn't receive my tickets. What should I do?
Can I transfer my tickets to someone else?
Do I need to print my tickets?
Will my tickets work if I don't have internet at the venue?

Payment & Refunds

Who processes my payment and holds my money?
Is my payment information secure?
What is your refund policy?
Why was I charged a service fee?

Event Information & Changes

Who should I contact with questions about an event?
What if an event is cancelled or rescheduled?
Can Tixzar help me if I have an issue with an event?

Technical Support

The website isn't working properly. What should I do?
Can I purchase tickets on my mobile device?
What browsers are supported?

Still need help?

Can't find what you're looking for? Check your ticket confirmation email for the event organizer's contact information, or reach out to our support team.