Privacy Policy

Last updated: October 2025

TIXZAR Pty Ltd ("TIXZAR," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing services, including our website, mobile application, and related platforms (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Name, email address, phone number, billing/shipping address
  • Date of birth (if required by event organisers for age restrictions)
  • Payment details (processed via secure third-party providers – we do not store full card numbers)
  • Identification documents (only where legally required, e.g., liquor licensing or age verification)

b. Non-Personal Information

  • Device information, browser type, operating system
  • IP address, geolocation data (where enabled)
  • Cookies and usage analytics (pages viewed, time on site, etc.)

c. Event-Specific Information

  • Ticket purchase history
  • Event preferences and attendance details
  • Communication with customer service
2. How We Use Your Information

We use your information to:

  • Process ticket purchases, payments, and bookings
  • Provide customer support and manage your account
  • Prevent fraud, unauthorised access, or misuse of our Services
  • Send you event confirmations, updates, and important notifications
  • Provide marketing communications where you have consented (you can opt out at any time)
  • Analyse trends, usage, and improve our Services
3. SMS / Text Message Communications

If you provide your mobile number and opt in, TIXZAR may send you SMS messages for ticket confirmations, event reminders, important event updates, and (where you have consented) marketing messages such as presale announcements and offers.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any marketing SMS, or by emailing [email protected]. Reply HELP for assistance.

TIXZAR does not share, sell, rent or disclose mobile phone numbers or SMS consent data to third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to deliver the SMS services you have requested, and may only be shared with our SMS delivery subprocessors (e.g., Twilio) for that purpose.

Full details about our SMS program — including opt-in methods, message types, frequency, and your rights — are available in our SMS Terms & Conditions.

4. How We Share Your Information

We may share your information with:

  • Event Organisers & Venues – for ticket fulfilment, entry management, and safety compliance
  • Payment Processors – to securely handle financial transactions
  • Third-Party Service Providers – including IT support, analytics providers, and marketing platforms
  • Authorities – where required by law, court order, or for fraud prevention
  • Business Transfers – in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your browsing experience, personalise content, measure campaign effectiveness, and analyse traffic. You may disable cookies via your browser settings, though some features may not function correctly.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access. However, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you access our Services from outside Australia, your information may be transferred to servers located in Australia or other jurisdictions. By using our Services, you consent to this transfer.

8. Your Rights

You may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Opt out of marketing communications at any time
  • Request deletion of your account (subject to legal and contractual obligations)

To exercise these rights, please contact us at [email protected].

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that a child has provided personal information without parental consent, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

TIXZAR Pty Ltd

Email: [email protected]